Council IA and UX

Councils have specialised information needs.

It is important to understand the needs of the individual council and design the information architecture and user experience accordiningly. It is not possible to devide a one size fits all solution - each council will have their own requirements. That said, there are a number of driving forces on a council website and we will address each of the below.

User centered

The primary aim of any website should be to serve the interests of the people using the site, and this means understanding what they need to do and helping them to do that. Council websites were once arranged around different service areas, however, the focus is now very much on addressing the needs of users.

In practice this means highlighting functions such as:

  • paying bills
  • communicating with the council
  • accessing key pieces of information.

Breadth of services

Councils offer a very wide range of services, each with their own needs grouped around:

  • information provision
  • streaming of relevant news and events
  • form downloads and form completion
  • commication via forms
  • related activities for that service.

With this in mind it is possible to design an architecture for a site based around the services, with the flexibilityt o address the specific needs of each. This can be done by providing tools which will help with the above areas.

Council business

Council meetings with their associated agendas and minutes are very important from the perspective of community engagement. It is important that these "council meeting" events are able to address the following items:

  • listing in a what's on so that people are aware
  • advanced pubishing of agendas
  • final publishing of minutes.

Convivial Council addresses each of these areas out f the box to ensure that a council build gets off to a good start. However, this is only a starting point and the final structure of the site may change according to the needs of the council.

Standard Features


Popular, modern, well supported, open source CMS.

Drupal Media

Easily manage and embed images, videos, tweets, documents and more.

Drupal Workflow

Customise how content flows through content creators and reviewers.

Drupal Content types

Standard types include pages, articles, events and places.

Drupal Taxonomy

Classify your content according to tag, category and persona.

Extensible Drupal

Use the power of Drupal to build the site as you like.

Drupal Forms

Collect and store data from your users.

Drupal Search

Search and filter content and media.

Drupal Responsive

Responsive grids and components mean that your site works on all devices.

Drupal Accessibility

Semantic HTML and sensible starting design aims for WCAG 2.0 AA compliance.

Drupal Speed

We aim to give your users the best client side performance.

Drupal SEO


Top notch on page SEO with semantic HTML, metadata and search engine sitemaps.

Drupal Integrations

Common services include Google Analytics and Salesforce.

Drupal testing

Deployment process prepared for easy implementation of test frameworks.

Drupal typography

Test page demonstrating components, layouts, modifiers and styles.